Monday, December 19, 2011

Returning Calls

"Not returning phone calls is the severest form of torture in the civilized world." Marisha Pessl.
How often is it that you find people not returning your calls? How often is it that you do not return calls or emails?

Not returning calls is one of the most ungracious social acts you can commit. Mind you, I am not talking here of business relationships, where it is perfectly alright to not reply to unsolicited communication. In the personal realm, not returning calls can cause you fractured long-term relationships.

For example, there could be an occasion in the offing to get together socially, with friends or with a common interest group. One of the friends goes the extra mile, co-ordinating the availabilities of group members, setting the most agreeable time and location in order to meet within a short time period, and expecting quick confirmation for the rendezvous.

Yet, you do not call or email back!

Maybe you had other commitments, and you assumed that your not calling back would be sufficient indicator of your unavailability. However, what you have ended up is being personally offensive to your friend, and have sent completely wrong signals. He/she will wonder what they have done to deserve this cold shoulder, and the next time you meet, the interaction will definitely be lukewarm. A quick email/ text message stating your unavailability on that day would definitely have had been a better alternative.

Returning calls and emails is the polite thing to do. Never let people feel rejected. Whether you like it or not, people do obsess about un-returned calls. You would feel the same too. So whatever your reasons, even if the response is a little delayed, make the effort! If the response required is long, or needs considerable thought, at least drop a one-liner message acknowledging the call.

Bottom-line, do unto others as you would have others do unto you!

© Sujata Khanna. All rights reserved.

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